Student-Centered, Student-Delivered: Leading with Equity and Inclusion through a First-Year Library Ambassador Program at a Hispanic-Serving Institution

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This case study highlights the evolution of the Pfau Library Ambassador program from its inception to its current model. Beginning as a small initiative within the California State University, San Bernardino (CSUSB) John M. Pfau Library, the LAI program has grown into a student-centered campus partnership with the Office of Undergraduate Studies' Student Mentoring Program (SMP) and continues to reach an increasing number of first-year students.